Tel: 01273 257070 | E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Tel: 01273 257070 |E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Gift Voucher Terms & Conditions

  1. Health: By booking a flight the customer or recipient confirms that he or she is medically and physically fit and able to participate in it. If a customer / recipient has any medical condition or disability or knows of any other factor, which may adversely affect his or her participation, he or she must advise the company in writing at the time of booking, even if such details have been given in connection with previous flights. The company may decline to accept a booking if they consider that they cannot properly meet that individual customer's / recipient's needs and requirements, or if they otherwise consider in their absolute discretion that participation should be refused.
  2. Minimum Numbers for flights: The Company may withdraw or postpone a flight because bookings from customers or recipients are below the minimum number required for the flight, under these circumstances an alternative date will be offered.
  3. Missed Flights: You should aim to arrive at the hangar 10-15 minutes before your flight time. If you are going to be late call 01273 257070 and inform a member of staff. HeliFly will endeavour to reschedule your flight, but if this is not possible you will be offered a future date. If you fail to contact HeliFly and miss your flight your voucher will be void and no refund or alternate will be offered.
  4. Location and Flight Times: The timing of a flight as stated in the brochure, website or otherwise communicated is given as a guide only and shall not be binding on the company. The company reserves the right to reschedule the time or location of any flight at short notice. Other members of the public will be present and unavoidable delays may occur. Delays, curtailments and breakdowns are often outside our control and whilst we will endeavour to resolve any immediate issues, we cannot accept responsibility.
  5. Flight Restrictions: Gift vouchers offered have restrictions applied to their sale with reference to age, weight and physical size restrictions. We are not responsible for any unsuitable vouchers being purchased and these restrictions being breached. If you are unsure of the suitability of a particular voucher please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with your query before you make your purchase.
  6. Price: The price stated on the website and brochures/leaflets or otherwise communicated is correct at the time of going to press or when communicated but the company reserves the right to change prices without notice subject to the Company informing the Customer of the new price at the time of ordering. The Customer shall pay the price in full at the time of ordering the voucher and no voucher shall be issued unless the full price has been paid. The price includes VAT. Where a particular flight has increased in price since the issue of the customer's voucher, the customer may be required to pay a supplement. The company will communicate such supplements to customers / recipients as soon as is practicably possible.
  7. Flight booking: Flights may be booked by e-mail, telephone or by post. A booking shall only be accepted when full payment for the flight has been received in cleared funds. Please do not arrive at a venue expecting to redeem your gift voucher without first receiving a booking confirmation.
  8. Payment: Payment for activities may be by credit card; debit card; cash or cheque. Full payment must be received in cleared funds prior to departure.
  9. Voucher issue: On confirmation of payment of the price by the customer the company shall issue the voucher(s) to the customer. The issue of a voucher does not constitute the confirmation of a particular date for a booking.
  10. Voucher validity: The voucher remains valid for a period of 9 months from the date of issue. The customer or recipient will not be permitted to commence the flight unless they are in possession of a valid voucher.
  11. Voucher loss: In the event of voucher loss the purchaser (not recipient) should contact Helifly. A replacement voucher can be supplied upon payment of an administration fee.
  12. Refunds: If you are not completely satisfied with any HeliFly (UK) Ltd gift voucher you have ordered, you may return it to us within 7 working days for a full refund. The company reserves the right to discontinue a particular flight at its own discretion. Refunds are always made to the original purchaser and if purchased by credit card, refunds will be credited to the same card.
  13. The Flight(s) descriptions and illustrations: All statements, representations and illustrations contained on the company's website, the company's advertising or otherwise communicated shall not bind the company in any way. The company reserves the right to alter any statements, representations and illustrations at its own discretion.

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